Increase Client Retention
Zero defections, wouldn't that be nice?
However good a retention strategy is, no company can possibly hold on to all it's clients, even in a monopoly. We understand how to maximise client retention, gaining clients trust and loyalty and have helped our clients retain and manage their customers over the long-term, reducing the overall cost of ownership of a customer. Developing on the foundational theory that 1) existing customers are less expensive to retain than to recruit; and 2) securing a customer's loyalty over time produces superior profits, we collaboratively work with clients to understand their business and using our experience and insight, implement the most effective client retention programme.
We help clients:
- Build and manage relationships with clients that creates loyalty and long-term business
- Create client satisfaction, leading to trust and loyalty
- Understand aquisition/retention cost ratios
- Create customer loyalty and incentive schemes
- Increase customer service quality
- Minimise switching costs
- Increase the 'lifetime value' of your customers
- Build on the value customers have in your business and develop them further
- Develop successful service recovery strategies
We can help you increase your client retention, to find out how, contact us today to arrange an informal chat.